This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be considered for transactions made on the AEPS Wallet platform operated by AKRY DIGITAL SOLUTION (OPC) PVT LTD.
All successful AEPS transactions are final and irreversible. Once the transaction is processed, no cash refunds will be provided.
If your account is debited but the transaction fails due to technical errors, the refund will be initiated after verification with NPCI/Banking Partner. Refund timelines are typically 7–10 working days but may vary depending on the bank.
In case of duplicate payments due to technical errors, we will process a refund upon verification of the transaction logs.
Due to the instant nature of AEPS and payment transactions, cancellations are not possible once initiated.
All refund-related disputes must be raised within 5 working days of the transaction date by contacting our support team with the transaction ID and other relevant details.
We reserve the right to dispute any chargeback initiated without first contacting our customer support team, especially in cases where services have been delivered successfully.
This policy shall be governed by Indian law, with Patna, Bihar courts having exclusive jurisdiction.
Email: walletaeps@gmail.com | Call: +91 965 029 0200